What our Customers say...
Water Damage Testimonials
I worked closely with Dillon and Jamal over the past week and they were extremely helpful, informative, timely and overall great to work with.
SERVPRO's mitigation team was top notch when they serviced my home Monday 28SEP - Wednesday 30SEP. Ray Fernandez responded quickly (I had called for an appt on Saturday 26SEP) and was very professional throughout his analysis. He took time to explain the process and what his moisture detection equipment was picking up. He explained his recommendations in detail on how to proceed, which were in accordance with the insurance adjuster's recommendations. Rachel and her team (Russell and Ian) came in later that afternoon to remove drywall, apply antimicrobial agents, and install drying equipment. They took steps to cover everything with tarps and made clean cuts in the drywall. Material was disposed of properly, and they did a good job. Rachel called to check on me mid-drying process, which I appreciate. I was impressed with SERVPRO's team's service and will definitely use you again, if the need arises. My neighbor just contracted them based on my experience and her observations during the process at my home.
We have been so lucky to be able to hire SERVPRO twice now for water issues in our condo. The company as a whole is so professional and very clearly experts in the field. Specifically, Storm, who has managed the jobs both times and her teammate Jamal. They communicate with us about every step of the process. They are very knowledgeable in their work and seem to truly care about getting our place better than it was before. We couldn't thank them enough and would recommend SERVPRO, Storm, and Jamal to anyone in need of these services!!!
We had several condos get water damage and the crew at SERVPRO was terrific. The team manager Ray Fernandez was in frequent contact with me and our owners. Great Job!
I work for Compass Resorts, a property management company and we had a sprinkler head flood 10 of our units. In tandem with the HOA, we used the SERVPRO Fort Walton Beach Branch for the water extraction and demo work due to water damage. Ray Fernandez was the person my general manager and I worked with throughout this whole process and he was a complete professional. From managing the water extraction to keeping us updated every day, he never stopped working to complete the goal for us. If I ever have an emergency and need water mitigation done again, as the property manager I won’t want to call anyone else. Highly recommend their services
Joe and Cat came out to my home on a Saturday after my refrigerator flooded my house. The seemed knowledgeable of their job; and were super patient with my questions concerning their process. They were mindful of keeping minimum damage to my property.
Best crew of people to work with. Excellent service from Jamal, Elli,Cat, Joe. Dylan, Grettel, Ernest, Clay, and Richard Thank U Again Truly Appreciate all your hard work You all are The Best!
After a water pipe broke causing my house to flood, USAA directed me to SERVPRO. Their demo team was at my house the next day and went to work. They explained everything while having the office personnel work directly with my insurance. The rebuild team then immediately got started and they were even better. I'll be using them for future home projects. Everything with SERVPRO was professional and quick. Outstanding
Our custom rugs all came looking good as new! Thanks for getting them back so quick.
Couldn't be happier with the process and the result. The team was very professional and polite. Did a wonderful job for us. Price was also reasonable.
“I called SERVPRO right away, and help was on the way in no time. I was in shock, but from the moment your crew arrived they took charge and began to fix the situation.”
SERVPRO has done a tremendous job with the initial cleaning and drying and also packing and storing. Looking forward to SERVPRO continuing to work to have job completed. Very professional! Ray is very polite and an asset to your business.
Ray was particularly helpful in finding an additional problem in the plumbing that required a plumber to come to the house to fix.
The carpets look better than I could have ever expected. I am impressed with the awesome customer service and I will be using SERVPRO of Fort Walton Beach as my regular cleaning serves.Thank you very much. Keep up the great service.