What our Customers say...
Excellent employees and knowledgeable about the service I needed
I worked closely with Dillon and Jamal over the past week and they were extremely helpful, informative, timely and overall great to work with.
Performed great. Cleansed vents, registers, and ducts. Cleaned up well after work.
Earnest and Anthony were thorough, polite and kept us informed of any issues while cleaning the HVAC vents in our home. Great work!
SERVPRO's mitigation team was top notch when they serviced my home Monday 28SEP - Wednesday 30SEP. Ray Fernandez responded quickly (I had called for an appt on Saturday 26SEP) and was very professional throughout his analysis. He took time to explain the process and what his moisture detection equipment was picking up. He explained his recommendations in detail on how to proceed, which were in accordance with the insurance adjuster's recommendations. Rachel and her team (Russell and Ian) came in later that afternoon to remove drywall, apply antimicrobial agents, and install drying equipment. They took steps to cover everything with tarps and made clean cuts in the drywall. Material was disposed of properly, and they did a good job. Rachel called to check on me mid-drying process, which I appreciate. I was impressed with SERVPRO's team's service and will definitely use you again, if the need arises. My neighbor just contracted them based on my experience and her observations during the process at my home.
Excellent experience. KJ, Mike, Richard and one other whose name escapes me, were courteous, professional and did a great job! I hope I never have another flood, but if I do, I will call SERVPRO immediately!
We have worked professionally with NIkki and several members of the staff for years and have always found them to be responsive, friendly and put customers first. They've grown quickly, yet efficiently and sustainably, due to effective management and a great team
SERVPRO was extremely responsive at getting out to my house after a storm caused some water damage. In addition to the quality of service, they accidentally charged me an emergency service rate for a non-emergency service which I was upset about at first. But to my surprise, they reached out to me and offered to refund my money without me even having to ask for a refund. I was very thankful for the offer and can assure anybody reading this review that SERVPRO has earned my loyalty as a customer for life. I rescind my original post and give SERVPRO a full 5 stars and will highly recommend them to anybody needing their services
After a sewer backup damaged my office, SERVPRO provided fast, professional, quality services. I do not know what I would have done without them!
I cannot speak highly enough about the crew for SERVPRO - Ray, Richard and Jamal. They were very skilled at what they were doing and good about explaining each step. I am very happy with the results
We have been so lucky to be able to hire SERVPRO twice now for water issues in our condo. The company as a whole is so professional and very clearly experts in the field. Specifically, Storm, who has managed the jobs both times and her teammate Jamal. They communicate with us about every step of the process. They are very knowledgeable in their work and seem to truly care about getting our place better than it was before. We couldn't thank them enough and would recommend SERVPRO, Storm, and Jamal to anyone in need of these services!!!
After a recent tornado/storm literally ripped the roof off of our beach home, SERVPRO reps Rob and Joe arrived quickly, and were polite, respectful of our spaces, and very professional. They’ve helped make stressful event much less so.
SERVPRO completed a HVC ducts cleanup and treatment on my house in a professional manner, beyond their duty. We’ll definitely use their services again and recommend them to friends and family
We had several condos get water damage and the crew at SERVPRO was terrific. The team manager Ray Fernandez was in frequent contact with me and our owners. Great Job!
I work for Compass Resorts, a property management company and we had a sprinkler head flood 10 of our units. In tandem with the HOA, we used the SERVPRO Fort Walton Beach Branch for the water extraction and demo work due to water damage. Ray Fernandez was the person my general manager and I worked with throughout this whole process and he was a complete professional. From managing the water extraction to keeping us updated every day, he never stopped working to complete the goal for us. If I ever have an emergency and need water mitigation done again, as the property manager I won’t want to call anyone else. Highly recommend their services
SERVPRO did a great job and was very thorough dealing with a collapsed ceiling. They cleaned up residual insulation, placed tarp, and removed fallen drywall and cannot thank the SERVPRO staff for promptly dealing with the damage to my ceiling. Within a day, SERVPRO was able to come out
We’ve had Ray come out a couple times to assist with our floor issues. We appreciate his responsiveness and professionalism. He’s courteous and gets the job done right!!! Thanks Ray!
SERVPRO was beyond accommodating for our specific sensitive need. Their customer service was extremely professional and they went above and beyond our expectations. 10/10 would recommend their clean up services and waste removal. Cat and Joe are fantastic at what they do and I could not have asked for a better team. Thank you
Joe and Cat came out to my home on a Saturday after my refrigerator flooded my house. The seemed knowledgeable of their job; and were super patient with my questions concerning their process. They were mindful of keeping minimum damage to my property.
SERVPRO was great came the next day did excellent work. Joe and Cat were awesome to work with
Jamal was amazing! Jamal was super professional, on time, and easy to understand while explaining the process. Also the other gentleman named Dylan was very quick and hard working moving equipment where it needed to be. They got the job done with flying colors! Would definitely recommend.
Best crew of people to work with. Excellent service from Jamal, Elli,Cat, Joe. Dylan, Grettel, Ernest, Clay, and Richard Thank U Again Truly Appreciate all your hard work You all are The Best!
Jamal, Clay, Richard and crew did a great job cleaning up and drying out our house after a pipe burst. Don’t hesitate to give them a call if you are unlucky enough to require their service to clean up your home after a flood.
The service was professionally delivered. The technicians were personable and very respectful. I appreciated that they cleaned up so well as they worked. They really made a bad situation more tolerable
These were the most polite people!! From scheduling with Kristen, than the guys who showed up and worked, so hard, they still were polite and smiled through everything. I haves used them in the past and will use them, again. Great job and greater people! Merry Christmas to all!
After a water pipe broke causing my house to flood, USAA directed me to SERVPRO. Their demo team was at my house the next day and went to work. They explained everything while having the office personnel work directly with my insurance. The rebuild team then immediately got started and they were even better. I'll be using them for future home projects. Everything with SERVPRO was professional and quick. Outstanding
Excellent response and concern for me as the customer. They are straight up, tell you truths, no sugar coating and on top of it all. I’ve never not had them returned my phone calls or my emails which in today’s environment a rarity for a company like this that is so busy with all the hurricane damage we get down here in the panhandle. Ariel was very professional and very precise didn’t miss anything and I feel very confident moving forward that everything is going to be mold remediated properly which is a key to not having re-existing mold grow again
Jamal, Mysteria, Raph, and Dylan were awesome! They were quick and efficient and very knowledgeable. 10/10!
Completely cleaned and sprayed everything! Jamal and Mysteria was both professional and even informed me of some steps I could take to keep it clean and disinfected. Great job guys! Appreciate it
When it seemed like our HVAC system was spreading a bad odor through the house, your team showed up right away to begin cleaning it and deodorizing all of the affected areas. Great work.
My wife thought we would never see our home again when we left it up to your team to restore and repair. Now we are moving back in so much faster than expected, and we owe it all to you.
Nicole was just a life saver for us. We were really feeling lost and didn't know what we were going to do next. She was so kind and reassuring and everything went very well.
If I could give them ten stars out of five I would. These people have been so kind to us and went well above and beyond. I highly recommend.
They were highly recommended by our adjuster. Very good company to work with.
Another company came in after the hurricane to dry things out but it started to smell terrible. SERVPRO found wet places inside our walls with an infrared camera. The drywall had to be torn off because of mold, but SERVPRO cleaned it all out, put it back and painted it to match. Bad smells are all gone!
Our custom rugs all came looking good as new! Thanks for getting them back so quick.
Greg and the technicians were very thorough and professional. Kept in good communication the whole time. Thank you.
They were right on time each day and finished sooner than expected. We will definitely use them again.
It has been such a relief to work with these people. Our house was half full of water and we thought it would be a total loss. SERVPRO was able to restore it with new flooring, cabinets, drywall - the place honestly looks better than before the storm.
They worked around our own team like busy bees, and didn't interrupt us at all. Kept us in business. I recommend them for any type of business or commercial/industrial cleaning or restoration work. Did a great job for us and did it fast.
Couldn't be happier with the process and the result. The team was very professional and polite. Did a wonderful job for us. Price was also reasonable.
Very happy! Crew was wonderful and helpful during a time of stress! Will recommend them highly.
My entire life was in my house, as I also work from home. I cannot thank SERVPRO enough for the work you did to restore the damage and care for my belongings at the same time. You are such a great company.
I am very thankful that SERVPRO responded as quickly as they did, especially knowing all that I now do about the harmful effects of mold growth. Thank you for the amazing work.
Needed to take a minute to show my gratitude. Your team came out in the middle of the night and stopped active water from rushing into our house and got to work on fixing the problem immediately. Very grateful for all of your efforts.
Your technicians were polite and took the time to respond to our questions. We felt comfortable with the entire crew and you all did stellar work on our home.
Mold might be a common occurrence, but as long as SERVPRO is around, it doesn’t have a prayer. Excellent work on the remediation in my home.
I am pretty used to minor water damages here and there from storms, but I did not expect a flood. Fortunately, I knew SERVPRO could help because you’ve helped so many others I know. I too will sing your praises for the work you did in my house. It looks great.
Crew has been very nice and hardworking. The crew went out of there way to move boxes, anything I needed.
Great workers knew what they were doing well impressed!
I had smoke everywhere there wasn't one thing in my house that was not cleaned. SERVPRO of Fort Walton Beach did a wonderful job.
“I called SERVPRO right away, and help was on the way in no time. I was in shock, but from the moment your crew arrived they took charge and began to fix the situation.”
SERVPRO has done a tremendous job with the initial cleaning and drying and also packing and storing. Looking forward to SERVPRO continuing to work to have job completed. Very professional! Ray is very polite and an asset to your business.
Guys did a great job- thank you!!
Well done job!
Ray was particularly helpful in finding an additional problem in the plumbing that required a plumber to come to the house to fix.
They were professional considering the bad situation. They took care of everything and put it back to the way it was before.
You all did a great job. Really lived up to the SERVPRO motto- "Like it never even happened."
Thank you is not enough SERVPRO of Fort Walton Beach your work pays a lot and God will always bless you for a job well done.
The carpets look better than I could have ever expected. I am impressed with the awesome customer service and I will be using SERVPRO of Fort Walton Beach as my regular cleaning serves.Thank you very much. Keep up the great service.
SERVPRO of Fort Walton Beach has done duct cleaning on several of our properties, they are by far the best choice for this service along with the many others they have to offer.
To be honest everything was professional and done to the expectation that we had. Ray was very knowledgeable on his work and performance.
Fast,courteous, good work and responded quickly.
Showed up on time and finished per schedule. Friendly and efficient.
Everyone was great! They were on time, professional and friendly.