SERVPRO of Fort Walton Beach Employee Photos

photo of Jeff button down shirt grey beard

Jeff Jones

Jeff is the Owner and President of SERVPRO of Fort Walton Beach. Jeff and his wife, Wendy, have been franchise owners since 1992. Jeff has certifications by the IICRC in Applied Structural Drying (ASD), Water Damage Restoration (WRT), and Applied Microbial Remediation (AMRT). Jeff enjoys leading his entire staff and crew in their professional development to be “Ready for Whatever Happens”. We are “SERVPRO Ready” to serve this community we call home. His favorite part about his SERVPRO franchise is the opportunity to help our community with our professional services in their greatest time of need.  Jeff enjoys traveling and taking time to golf or hunt.

wendy posing in a green colored SERVPRO shirt

Wendy Jones

Wendy is the Owner and Vice-President of SERVPRO of Fort Walton Beach. She is also certified by the IICRC in ASD, WRT, and AMRT. Wendy enjoys helping people with all aspects of services provided at her SERVPRO franchises and helping people during their greatest time of need. Wendy loves spending time with her family and all of her grandchildren.

female worker posing in a blue shirt

Nicole Dominguez

Nicole is the General Manager at SERVPRO of Fort Walton Beach. She joined our staff in 2017 as Office Manager until moving to General Manager in 2021. She offers 20 years of business management experience. She is a University of Louisville graduate with a background in Political Science and Computer Information Systems. Nicole is also IICRC certified in water damage restoration (WRT) and enjoys managing in such a fun, fast-paced environment. 

greg posing in an orange shirt

Greg Cartwright

Greg is the Operations Manager at SERVPRO of Fort Walton Beach with over 35 years of experience in the industry. He is certified by the IICRC in water, fire, and smoke restoration. Greg is also certified in Applied Structure Drying (ASD). He has hands-on experience in water damage, fire damage, smoke damage, pack-outs & put-backs, mold remediation, bio-hazards, crime scene cleaning, large loss, and reconstruction. Greg leads our team with expertise and integrity to get every job done right, the SERVPRO Way. His favorite part about working for SERVPRO is seeing the growth and progress we have made since he joined the team. 

chad smiling in a blue shirt

Chad Cartwright

Chad is a Production Manager at SERVPRO of Fort Walton Beach. He has been working in the cleanup and restoration industry since 2015, the last year here working with our big SERVPRO family team. Chad is already IICRC certified in WRT, Water Damage Restoration, and ASD, Applied Structural Drying. He enjoys assisting our customers and all the other people he meets.

male employee with grey hair wearing a black shirt

Kevin Aycox

Kevin is the Reconstruction Manager at SERVPRO of Fort Walton Beach. Kevin recently joined our team and offers professional leadership to our construction rebuilds. Kevin has many years of experience in the restoration business and has even worked in our SERVPRO Headquarters.  His favorite part about working with SERVPRO is leading our team to help rebuild our customer’s home or business quickly and efficiently to “Like it never even happened.”

Man in button down shirt

Gary Anderson

Gary is the Sales Marketing Manager at SERVPRO of Fort Walton Beach. His extensive background in sales, marketing, customer service, and management positions makes him/her a great leader for our Marketing Program. He represents our SERVPRO Franchises and our ‘Hero Ready’ Team, who is ‘Ready for Whatever Happens,’ “Faster to Any Disaster,” and to quickly make it “Like it never even happened.” Gary is active in our community and enjoys attending Business to Business networking events, where he is constantly meeting new people and going to new places while building our SERVPRO brand.

Young man with facial hair and glasses wearing a black SERVPRO shirt

Joshua Alvarado

Josh is the Marketing Support Coordinator at SERVPRO of Fort Walton Beach. He is eager to assist SERVPRO in creating a strong brand awareness along the Gulf Coast of Florida. His daily tasks include optimizing franchise websites, social media advertising, public relations planning, and email newsletter coordination. Josh has a Bachelor’s degree in Marketing and excels in educating our potential customers on the reasons why SERVPRO is the #1 restoration company in the industry.

Young man in a company polo shirt

Christian Aycox

Christian is the Project Superintendent at SERVPRO of Fort Walton Beach. He oversees each rebuild and keeps each project running smoothly, coordinating every aspect of the job between the subcontractors and homeowners/business owners to ensure 100% customer satisfaction. His favorite part about working with SERVPRO is during the final walk-through and seeing how we have met the budget, time frames and have met the expectations of our customers, restoring their homes and businesses from disaster “Like it never even happened.”

male employee, grey beard green black jacket

Anthony Callender

Anthony is the Shop Manager at SERVPRO of Fort Walton Beach. He manages our entire shop and warehouse, maintains our equipment, shop, warehouses, and office. He is a vital part of making our jobs go smoothly and efficiently and keeping us “Faster To Any Size Disaster.”

female employee posing in a blueish shirt

Lisa Secondine

Lisa is the Intake Coordinator at SERVPRO of Fort Walton Beach.  Lisa performs all office administrative tasks related to customer calls, job management and tracking, scheduling of jobs and customer satisfaction activities. Lisa assists our staff in all aspects of the business and dispatches our SERVPRO Ready Teams Faster to the Disaster.  You will hear her sweet voice whenever you call our SERVPRO franchise.

female employee with blond hair and a green shirt

Pamela Garrett

Pamela is the Job File Coordinator at SERVPRO of Fort Walton Beach.  Pamela performs all tasks related to customer calls, job monitoring, tracking, coordination and audits of jobs.  Pam works proficiently to minimize the interruption to their life. Pam enjoys working alongside everyone on our SERVPRO Team.

Ray smiling in a black SERVPRO shirt

Ray Fernandez

Ray Fernandez is the Remediation Crew Chief for SERVPRO of Fort Walton Beach. Ray joined our team in 2011 and has many years of experience in the restoration industry, specializing in Water and Fire Mitigation and Mold Remediation. He is also an experienced tile and carpet technician. Ray has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Water Removal Technician (WRT) and Carpet Cleaning Technician (CCT.)

female employee with white hair and a SERVPRO black and green top

Dawn Duerfeldt

Dawn is the Contents Lead Technician at SERVPRO of Fort Walton Beach. She is an essential element of our Pack-Outs/Put-Backs, Contents Care & Cleaning plus our Front Line Production Team when needed. Dawn always leads by example and serves us well at every job with excellence.

MALE technician, black SERVPRO hat and shirt, white beard

Barry Hertzog

Barry is a Lead Technician at SERVPRO of Fort Walton Beach. He is a confident leader for our Front Line Production Team No Matter What Happens.  Barry is always SERVPRO READY  and serves us well at every job with excellence. “Like it never even happened.”

female worker, black top, long blond hair

Storm Duerfeldt

Storm is a Lead Technician at SERVPRO of Fort Walton Beach. She is an essential element of our Front Line Production Team and serves us well at every job with excellent customer service, and a job well-done.She has earned her WRT water damage restoration certification.

male employee in a SERVPRO HAT AND UNIFORM TOP

Joe Makela

Joe is a Technician at SERVPRO of Fort Walton Beach. Joe is always SERVPRO READY on our Front Line Production Team and sets a high standard for his work ethic and positive attitude! No Matter What Happens, Joe is Ready to Help with a smile on his face!

Young Man wearing SERVPRO attire

Jamal Veazey

Jamal is a Technician at SERVPRO of Fort Walton Beach who comes to work prepared and is always SERVPRO READY for our Front-Line Production Team. No Matter What Happens. Jamal is always HERE TO HELP restore the property, “Like it never even happened.”

Young man with shaved head and white company polo shirt

Caleb Cartwright

Caleb is a Technician at SERVPRO of Fort Walton Beach who comes to work prepared and is always SERVPRO READY for our Front-Line Production Team. Caleb served our country in the Army and excels in great customer service and attention to detail. Caleb is the definition of a SERVPRO Hero and it is exemplified in his work.