24/7 Emergency ServiceSERVPRO of Fort Walton Beach Employee Photos
Jeff Jones - Owner
Jeff is the Owner and President of SERVPRO of Fort Walton Beach. Jeff and his wife, Wendy, have been franchise owners since 1992. Jeff has certifications by the IICRC in Applied Structural Drying (ASD), Water Damage Restoration (WRT), and Applied Microbial Remediation (AMRT). Jeff enjoys leading his entire staff and crew in their professional development to be “Ready for Whatever Happens”. We are “SERVPRO Ready” to serve this community we call home. His favorite part about his SERVPRO franchise is the opportunity to help our community with our professional services in their greatest time of need. Jeff enjoys traveling and taking time to golf or hunt.
Wendy Jones - Owner
Wendy is the Owner and Vice-President of SERVPRO of Fort Walton Beach. She is also certified by the IICRC in ASD, WRT, and AMRT. Wendy enjoys helping people with all aspects of services provided at her SERVPRO franchises and helping people during their greatest time of need. Wendy loves spending time with her family and all of her grandchildren.
Greg Cartwright - Operations Manager
Greg is the Operations Manager at SERVPRO of Fort Walton Beach with over 35 years of experience in the industry. He is certified with the Institute of Inspection Cleaning and Restoration (IICRC) in water, fire, and smoke. He is also certified in Applied Structure Drying (ASD). He has hands-on experience in water damage, fire damage, smoke damage, pack-outs & put-backs, mold remediation, bio-hazards, crime scene cleaning, large loss, and reconstruction. Greg leads our team with expertise and integrity to get every job done right, the SERVPRO Way. His favorite part about working for SERVPRO is seeing the growth and progress we have made since he joined the team. He knows this would not be possible without the trust of our customers and the loyalty and hard work of our entire SERVPRO staff and team.
Chad Cartwright - Production Manager
Chad is a Production Manager at SERVPRO of Fort Walton Beach. He has been working in the cleanup and restoration industry since 2015, the last year here working with our big SERVPRO family team. Chad is already IICRC certified in WRT, Water Damage Restoration, and ASD, Applied Structural Drying. He enjoys assisting our customers and all the other people he meets.
Kevin Aycox – Reconstruction Manager
Kevin is the Reconstruction Manager at SERVPRO of Fort Walton Beach. Kevin recently joined our team and offers professional leadership to our construction rebuilds. Kevin has many years of experience in the restoration business and has even worked in our SERVPRO Headquarters. His favorite part about working with SERVPRO is leading our team to help rebuild our customer’s home or business quickly and efficiently to “Like it never even happened.”
Victor Gonzalez – Project Superintendent
Victor Gonzalez is the Project Superintendent at SERVPRO of Fort Walton Beach. Victor oversees each rebuild and keeps each project running smoothly, coordinating every aspect of the job between the subcontractors and homeowners/business owners to ensure 100% customer satisfaction. Victor served our country in the Air Force and excels in great customer service and attention to detail. His favorite part about working with SERVPRO is during the final walk-through and seeing how we have met the budget, time frames and have met the expectations of our customers, restoring their homes and businesses from disaster “Like it never even happened.”
Why SERVPRO? Here's Why!
Our SERVPRO Hero Ready Team at SERVPRO of Fort Walton Beach knows how to take care of your home or business quickly and efficiently. We provide our customers peace of mind knowing we have been trained and certified, licensed and insured for all of our services. We are “Faster to any Disaster!” We strive for 100% customer satisfaction with the goal “Like it never even happened.” Our SERVPRO Hero Ready Team is “Ready for Whatever Happens” 24/7/365. We are ALWAYS OPEN! And always Here to Help!
Kari Painter - Sales Marketing Manager
Kari is the Sales Marketing Manager at SERVPRO of Fort Walton Beach. Her extensive background in sales and marketing, social media, customer service, and management positions makes her a great leader for our Marketing Program. She represents our SERVPRO Franchises and our ‘Hero Ready’ Team, who is ‘Ready for Whatever Happens,’ “Faster to Any Disaster,” and to quickly make it “Like it never even happened.” Kari is active in our community and enjoys attending Business to Business networking events, where she is constantly meeting new people and going to new places while building our SERVPRO brand.
Nicole Dominquez - Office Manager/Accounts Receivable
Nicole is the Office Manager/Accounts Receivable at SERVPRO of Fort Walton Beach. She joined our staff in 2017 and offers 20 years of office management experience in the areas of new construction and remodeling. She has earned her water damage restoration certification (WRT) with IICRC. Nicole enjoys working in such a fun, fast-paced environment offering constant growth and works diligently to keep it running smoothly.
Lisa Secondine – Intake Coordinator
Lisa is the Intake Coordinator at SERVPRO of Fort Walton Beach. Lisa performs all office administrative tasks related to customer calls, job management and tracking, scheduling of jobs and customer satisfaction activities. Lisa assists our staff in all aspects of the business and dispatches our SERVPRO Ready Teams Faster to the Disaster. You will hear her sweet voice whenever you call our SERVPRO franchise.
Pamela Garrett – Job File Coordinator
Pamela is the Job File Coordinator at SERVPRO of Fort Walton Beach. Pamela performs all tasks related to customer calls, job monitoring, tracking, coordination and audits of jobs. Pam works proficiently to minimize the interruption to their life. Pam enjoys working alongside everyone on our SERVPRO Team.
Our Front Line SERVPRO Ready Technicians
Our Front Line! Meet our team of highly skilled technicians at SERVPRO of Fort Walton Beach. We live here. We work here, We are Here to Help our community in their greatest time of need. We are Faster to Any Disaster! Our vast inventory of industry-leading equipment is always Ready for Whatever Happens, along with our SERVPRO Ready Team of Professionals to quickly make it “Like it never even happened.”
Ray Fernandez - Remediation Crew Chief
Ray Fernandez is the Remediation Crew Chief for SERVPRO of Fort Walton Beach. Ray joined our team in 2011 and has many years of experience in the restoration industry, specializing in Water and Fire Mitigation and Mold Remediation. He is also an experienced tile and carpet technician. Ray has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Water Removal Technician (WRT) and Carpet Cleaning Technician (CCT.)
Kenneth Sears - Mitigation Crew Chief
Kenneth is the Mitigation Crew Chief at SERVPRO of Fort Walton Beach with many years of experience in the industry. He recently joined our team of professionals and is certified with the Institute of Inspection Cleaning and Restoration (IICRC) in water, fire, and smoke. His certifications include Water Removal Technician (WRT), Applied Structure Drying Technician (ASD), (TSCL), and Applied Microbial Remediation (AMRT). He has hands-on experience in water damage, fire damage, smoke damage, pack-outs & put-backs, mold remediation, bio-hazards, crime scene cleaning, large residential and commercial losses, and post-earthquake structural inspections for FEMA. Kenneth is fluent in Xactimate and leads our water mitigation crew with expertise and integrity to get every job done right, the SERVPRO Way. His favorite part about working for SERVPRO is maintaining high standards of excellence in customer service and overseeing every customer's worst day and making it "Like it never even happened." He builds the trust of our customers every day with his passion, knowledge, experience, and a great work ethic.
Rachel Osterhoff – Lead Technician
Rachel is a Lead Technician at SERVPRO of Fort Walton Beach. Rachel always comes to work prepared for her workday, SERVPRO READY as a motivated leader for our Front Line Production Team. She has earned her water damage restoration certification (WRT) with IICRC and continues to prove her strong work ethic at every job. Rachel is always Ready for Whatever Happens and always HERE TO HELP in restoring every property “Like it never even happened.”
Barry Hertzog - Lead Technician
Barry is a Lead Technician at SERVPRO of Fort Walton Beach. He is a confident leader for our Front Line Production Team No Matter What Happens. Barry is always SERVPRO READY and serves us well at every job with excellence. “Like it never even happened.”
Storm Duerfeldt - Lead Technician
Storm is a Lead Technician at SERVPRO of Fort Walton Beach. She is an essential element of our Front Line Production Team and serves us well at every job with excellent customer service, and a job well-done.She has earned her WRT water damage restoration certification.
Joe Makela - Lead Technician
Joe is a Lead Technician at SERVPRO of Fort Walton Beach. Joe is always SERVPRO READY on our Front Line Production Team and sets a high standard for his work ethic and positive attitude! No Matter What Happens, Joe is Ready to Help with a smile on his face!
Anthony Callender - Shop Manager
Anthony is the Shop Manager at SERVPRO of Fort Walton Beach. He manages our entire shop and warehouse, maintains our equipment, shop, warehouses, and office. He is a vital part of making our jobs go smoothly and efficiently and keeping us “Faster To Any Size Disaster.”
Rob Foye - Lead Technician
Rob is a Lead Technician at SERVPRO of Fort Walton Beach. Rob is always SERVPRO Ready on our Front Line Production Team and will go the extra mile. You can count on Rob.
Richard Jackson (Fletch) - Lead Technician
Richard, better known as Fletch, is a Lead Technician at SERVPRO of Fort Walton Beach. Fletch is always SERVPRO READY on our Front Line Production Team and will always go the extra mile as a Team Leader. He just earned well-deserved recognition for his wonderful work ethic and leading by his example! We are grateful to have him as a leader for our SERVPRO TEAM!
Dawn Duerfeldt - Contents Lead Technician
Dawn is a Contents Lead Technician at SERVPRO of Fort Walton Beach. She is an essential element of our Pack-Outs/Put-Backs, Contents Care & Cleaning plus our Front Line Production Team when needed. Dawn always leads by example and serves us well at every job with excellence.
Andrea Thompson - Technician
Andrea is a Technician at SERVPRO of Fort Walton Beach who comes to work prepared and is always SERVPRO READY for our Front Line Production Team. No Matter What Happens. Andrea is always HERE TO HELP as printed on her SERVPRO WORK SHIRT and restore the property, “Like it never even happened.”
